FAQ’s

General FAQ’s

Please take your time to read through these generally asked questions. Anything we haven’t covered do let us know, we’re happy to help! Email us enquiries@holidays4dogs.co.uk

What is home dog boarding?

Home dog boarding is when your dog goes to stay in someone else’s home where your dog lives as part of the family with their own bed, food, toys and enjoys all the comforts of a home while away. There are no kennels and no cages involved. The stay must always be personal and one to one providing all the loving care, attention and exercise that your dog requires according to your instructions.

Just as you are right for your dog, your dog’s carer must be right for them too. Not everyone will be suitable for your dog and neither may their property, so look closely into suitability for YOUR dog. Be aware of the consequences of using online directories of un-audited and often un-insured carers and read all the Terms and Conditions of any service. Never just go for the nearest or the cheapest option for your dog, they’re better than that! Research well and read on….

At Holidays4Dogs we know all our carers. With careful consideration and listening we will help you to select a suitable choice of carer for your dog. Your offered carer will not only be located as close as possible to you but they will also have confirmed their availability when you need them and importantly match all your dog’s needs.

Once suitability has been matched, you will be invited to meet your dog’s carer at the carer’s home. You will then be given the opportunity to book your Holidays4Dogs carer and a happy successful stay will follow. If for any reason you or your dog’s carer has any concerns over suitability at the visit an alternative matched carer will be offered. Our aim is to provide you with complete peace of mind leaving your dog with an approved Holidays4Dogs carer. Your dog’s carer will be someone you can trust, can rely upon and know that your dog will be happy with when you go away. Booking with Holidays4Dogs home boarding means you have the assurance of being part of a professional, reliable and experienced organisation providing the very best in customer satisfaction before, during and after your dog’s stay.

What areas do Holidays4Dogs cover?

We cover most of England and Parts of Wales and Scotland and operate from either our regional offices or from our head office and area coordinators. New approved carers are joining us all the time. Please check on the map for areas covered, visit our locations page  https://www.holidays4dogs.co.uk/location/ to search your postcode area or contact Head Office via the contact form to check availability local to you. New in 2107 we will be covering Northern Ireland.

Does the time that I leave or collect my dog effect the cost?

No. We charge by the calendar date and not by the 24 hours. This means that you have your carer available all day on the day that you wish to leave your dog and on the day you wish to collect your dog (particularly early and late times by prior arrangement with the carer). This gives you complete flexibility.

Do you do pensioner discounts?

No, sorry. Our services are in great demand and while we make every effort to remain affordable to most people we are competitive in the areas in which we operate.

Do Holidays4Dogs accept more than one dog?

Yes. Most of our carers accept two dogs from the same household. We NEVER split dogs that usually live together. We also accept 3 or more dogs from the same household in select homes. Note: We do NOT accept dogs from other families at the same time.

Are all dogs suitable for Holidays4Dogs?

No. Holidays4Dogs home boarding is suitable for the average friendly, family dog.

We do not accept any dogs with aggressive tendencies towards humans (whatever the size of dog); un-housetrained dogs or dogs with incontinence problems; dogs that are likely to chew furniture/carpets etc. or dogs that are over boisterous or not under control, particularly the larger breeds.

If your dog causes any damage to the carer’s home whatsoever, any costs must be reimbursed to the carer or Holidays4Dogs. Excessive barking is considered to be anti-social and not behaviour all home boarders are prepared to accept. Some have neighbours to consider!

Do you accept puppies?

Some Holidays4Dogs carers are prepared to accept puppies, so long as they are house trained (or certainly getting the idea!) – generally from 6 months old – do ask. If puppy crate trained, own crates must be provided. An extra supplement of up to £5/day may be asked for by your dog’s carer for looking after your puppy.

Do you accept Bitches on heat?

Holidays4Dogs reserves the right not to accept bitches that are expected to be or are in season during the stay.  If you are concerned about the timing of your bitches season you must make us aware. Some carers with prior knowledge may accept said bitches with provisions in place. See our terms and conditions.

Do you accept all breeds?

Holidays4Dogs treat every dog as an individual and do not discriminate on breed type alone. However, our carers express to us the breeds they are happy to accept, some love larger breeds including guard breeds others prefer smaller breeds. We will only offer you a carer that is comfortable with your dog’s breed type.

Please be aware there is sometimes difficulty finding carers who will accept mature (1 year +) entire (un-neutered) male guard breeds specifically Rottweilers and Staffordshire Bull terriers and American Bull Dogs but we will try our best! Holidays4Dogs do not accept Pit Bull type breeds or those registered under the Dangerous Dogs Act.

My dog mustn’t be let off the lead or he runs off. Will this be a problem?

Your dog will be exercised according to your wishes. If you say he stays on the lead, then he certainly does.

My dog doesn’t like to do it’s business in the garden, is this a problem?

No, but it’s helpful to know. All our dogs are regularly walked according to their needs. Your carer can make sure your dog leaves the garden more frequently.

Does my dog have to wear a collar?

Yes. This is essential at all times. It is a legal requirement and enables your dog to wear a Holidays4Dogs I.D tag for the duration of it’s stay.

What happens if I collect my dog early?

If you return from your holiday early and decide to collect your dog before the due date there is no refund of your booking payment. Any carer fee refund is entirely discretionary but not expected.

What if my flight is delayed or I’m late back?

Ring your carer as soon as possible to explain and make changes to collection arrangements. If you arrive a day late full fees will be charged.

Can Holidays4Dogs collect my dog?

Holidays4Dogs do not offer a collection service however it is possible that this could be arranged directly with your dog’s carer should they be willing to do so. There will be an extra charge for this service payable directly to your dog’s carer.

My dog doesn’t get on with other dogs, could this be a problem?

No, not necessarily. Many of our carers are non-dog owners themselves and therefore your dog doesn’t have to meet any other dogs directly. Your dog MUST however be friendly towards people and manageable when it sees other dogs out walking.  Your dog must not be seen to be presenting threatening behaviour towards other dogs or people out walking.  We ask that you are honest and open about ALL of your dog’s behaviour traits and discuss any concerns you have with us. Holidays4Dogs always appreciates and expects your total honesty and will do everything we can to help.

Booking FAQ’s

Frequently Asked Questions about your dog’s booking; everything from payment, cancelation, how early you need to book and confirming your dog’s stay. Anything not covered please do email us enquiries@holidays4dogs.co.uk

How do I pay for my dog’s booking?

Your dog’s holiday booking details are sent you via email unless specifically asked to post. You will be given two simple methods of booking fee payment; Stripe credit/debit card secure payment online or Go-cardless which is very similar to a one off online bank transfer. Go-cardless payment methods are also covered by The Direct Debit Guarantee giving you complete security. You will be provided with a secure payment link in your dog’s holiday booking letter. Secure booking payments may also be taken over the phone by calling your Holidays4Dogs contact.

You must pay your dog’s Carer their required expenses when you drop your dog off at the beginning of the stay (cash or by agreement with your dog’s carer). You will be quoted exactly what this is before booking. Carer payment is BEFORE your dog’s stay on drop off NOT at the end of the stay.

When is the booking fee paid?

Your dog’s booking fee must be paid to Holidays4Dogs to confirm your dogs stay. Booking confirmation and payment is expected within 4 days of having met your dog’s carer.

Your dog’s boarding fee is made up of two parts –

1. The booking fee (part of the daily rate and not in addition to it).

2. The independent carer expenses – due when you deliver your dog to your carer and is paid directly to the carer by yourself – cash preferred (negotiable with individual carer).

How far ahead do I have to book?

As far ahead as possible. We do get very busy and hate to disappoint. Also, if you have booked before, it is always nice to book with the same carer where possible. We do try and accommodate last minute bookings, but it is far easier if you can try to book in advance.

Are there any extra charges?

Unlike many other boarding agencies there are no extra charges and cuddles most definitely come free! Holidays4Dogs do not insist on collecting and dropping off your dog and charging you for doing so. We know that you prefer to see your dog settled in yourself and be reunited with a happy dog at the end of the stay.

Christmas Day, Boxing Day and New Year’s Day are the only days that are subject to an additional Carer expense of £10 per day made payable directly to your dogs Carer. Our carers also expect an additional expense of £4/day/dog for a giant breed and reserve the right to charge an additional expense of £5/day for a young puppy. See our fees page https://www.holidays4dogs.co.uk/fees/

What if I have to cancel or postpone my holiday. Will I lose my booking fee?

The booking fee is non-refundable, however depending on the circumstances of holiday cancellation/postponement and notice given, partial refunds or credit may be possible.

Carers FAQ’s

Everything you need to know about our Carers, anything not covered please do contact us enquiries@holidays4dogs.co.uk

How do you vet your Carers?

We know ALL our carers and interview and meet them all in their own homes. Being a Holidays4Dogs approved carer is a very privileged position, only those persons who meet ALL our requirements and have passed our thorough interview and application procedure are welcomed as part of our team.

This includes:

  1. Phone interview asking ALL the right questions
  2. Thorough background checks
  3. Application invited by sending out our detailed application pack – Includes Carers T&C and Role & Responsibilities of being an approved Carer
  4. Application return and interview within the carers own home
  5. Home and garden checks carried out
  6. Carers own dog (if they have one) assessed for sociability
  7. Personal references checked
  8. Full insurance provided
  9. Licence application made with local council if applicable
How do Holidays4Dogs Carers differ from other Home Boarders?

Holidays4Dogs do not approve carers just over the phone. All of our carer’s are met in their own homes and the property and gardens fully inspected and approved by one of our experienced team members.

  • All of our carer’s dogs, if they have one, are met by us and are character assessed by one of our experienced team.
  • We visit the carer’s area and do not just Google Map it! We see for ourselves the local rural walks or parks available right from the carer’s property.
  • All our carers have full personal references followed up by us.
  • Holidays4Dogs carers are well known by their own vet as a professional registered approved Holidays4Dogs carer.
  • Holidays4Dogs holds a professional reputation, the care of your dog and customer care are of the utmost importance to us.
  • Holidays4Dogs only welcomes carers who reach and maintain our very high standards.
  • Your dog’s personal carer is supported by our experienced Holidays4Dogs team.
  • Holidays4Dogs carers are proud to work with the UK’s market leader in home boarding.
  • All our approved carers are dedicated to giving the best service possible to owners and their dogs.
  • Your dog’s carer does not accept other strange dogs while your dog is with them. Your dog’s carer is personally chosen to suit your dog’s needs and will devote their time to your dog only.
  • Our carers are responsible to Holidays4Dogs code of practice, terms and conditions and are fully insured through Holidays4Dogs.

Holidays4Dogs fully appreciate the position of the trust and responsibility they hold.  Our Holidays4Dogs carers not only genuinely love dogs, they know dogs too. In fact, our dog carers are very often people just like you, they all love to look after your pet in the best way possible.

Will I meet my dog’s carer before I book?

Absolutely!  This is essential for the well-being of all concerned;  your dog, you the owner and your dog’s carer. You carer will ring you to arrange a convenient time to visit with your dog. Only once you have had a successful visit will your booking fee be taken by Holidays 4 Dogs.

Do I pay my dog’s carer?

Yes. You must pay your dog carer their required expenses when you drop your dog off at the beginning of the stay (cash or by agreement with your dog’s carer). You will be quoted exactly what this is before booking.

What happens if my dog damages the carers home?

You will be liable – see our Terms & conditions. Any damages caused by your dog to your independent carer’s home or possessions other than reasonable wear and tear will be paid for by you directly to your dog’s carer on your return. Holidays4Dogs reserves the right to place damages incurred on your credit/debit card.

Will my dog’s carer allow my dog off lead if I want them too?

Yes most will, but always after a period of say 2 days depending on your dog and how familiar the carer is with your dog and the surroundings in which your dog is staying. If allowed off lead, the area your dog is let off the lead will always be a safe area and away from any roads, livestock and obvious hazards (not necessarily enclosed). If you insist that you want your dog let off the lead the carer must be in agreement and you must accept full responsibility and liability for your dog while off the lead if your dog runs away, gets lost, causes an accident, bites someone or gets into a fight with another dog. Many owners are happy to supply a flexi lead as an alternative. Please do discuss with us.

What if I visit my suggested carer and I have some problems?

Let us know and we will make every effort to provide an alternative carer for your dog. Any feedback about our carers you may wish to give us is always appreciated and helps us maintain our high standard of carers as well as assisting you to select the right carer in the future.

Can I stay with a different carer next time?

Of course! Not a problem. You can do this although often we find owners prefer their dog to stay with the same carer time after time, as familiarity helps your dog to settle well. If you would like a new carer for your dog just ask or select ‘book with a new carer’ online.

My dog loves kids but knows when he’s had enough. How can I explain this to my carer and are my carer’s children going to understand this?

Holidays4Dogs do not accept any carers who have children under 5 years of age. Any children in the carers household must demonstrate a firm understanding dogs and very likely own their own dog. All our carers understand the need not to over-fuss new dogs staying and always operate extreme caution with children of any age around any dog. We do expect you to be honest and open about your dog around children and express any concerns you may have. Only dogs who are used to children in the home may be considered to stay within a family home.

When I want to book the same Holidays4Dogs carer again can I contact them direct?

You may call your regular dog carer to see if they are free on the particular dates you require but do ALWAYS follow up with an online booking request or contact Holidays4Dogs directly. ALL stay requests with our carers must be made through your Holidays4Dogs office contact or on-line via our booking site. Holidays4Dogs cannot be held responsible for any booking request we did not know about. If speaking to your carer we STRONGLY suggest that you book these dates right away. All bookings are confirmed on a first come, first served basis. Repeat bookings can be made via our unique booking site  by selecting ‘New Holiday – existing Carer’. Your carer will reply to you with a confirmation acceptance or rejection within 3 days. If a carer is unable to accept your dog’s dates of stay you will be contacted by Holidays4Dogs who will endeavour to offer you an alternative, closely matched and available carer to meet. Alternatively you may cancel your booking request without charge.

My dog usually sleeps on my bed. Will the carer allow him to do this?

Carers are not expected to allow dogs to sleep on their beds; however some are more obliging than others perhaps allowed to sleep close or in the bedroom. Please ask. In general all dogs are expected to be used to being put to bed at night.

Insurance & Welfare FAQ’s

Anything we have not been asked before and included here please do ask!

Does my Dog have to Microchipped to stay?

Yes, it’s the law that your dog is Microchipped. Within our Terms & Conditions Holidays4Dogs will not accept any dog that is not Microchipped.

Does my dog need to be medically insured to stay?

No, we do not insist that your dog is medically insured. Veterinary insurance is completely your decision. Some owners like to have their pets insured & leave policy details with us, others prefer to pay for Veterinary expenses if & when they are required. If your dog has an accident involving medical treatment this will be covered by our insurance however any other normal vet fees for illness or minor treatment will be paid for by you. If you don’t have your own pet insurance and are considering this as an option why not check out one of our Holidays4Dogs pet insurance great value policies.

What kind of insurance does Holidays4Dogs have?

All our carers are covered for against Public Liability, Care Custody and Control (legal liability to animals in our care) and non-negligent cover (accidental injury to animals in our care). Please contact your local office for details on cover variation.

I am worried my dog will not settle? What can I do?

If your dog suffers from very severe separation anxiety or you feel will become very anxious away from you please discuss with us before hand. It maybe that an over night trial stay is recommended well before your holiday to provide both you, your dog and your dog’s carer the peace of mind.  Any trial stay must be arranged via Holidays4Dogs and will subject to the standard minimum 2 day stay rate.

My dog is on medication. Is it alright for the carer to administer this?

Yes certainly – please give full details and keep us updated on your dog’s condition. Your dog’s carer will be required to complete a medication record – please enquire.

What happens if my dog is ill while I am away?

Your dog’s carer will take your dog directly to your own Vet in preference or otherwise to the carers own local vet at your expense. Our carers have an emergency number to contact the office 24/7 where they can discuss any worries or concerns over your dog’s condition. If we think Veterinary treatment is necessary, your carer will take your dog along to the Vet themselves. Costs incurred by Holidays4Dogs or by your dogs carer will be reclaimed from you on your return. According to your instructions as to whether you’d like to be contacted & the nature of the treatment we will contact you on your emergency number. If you need contacting this will be at the first opportunity to discuss what has happened and keep you updated of your pet’s progress.

What will I need to provide for my dog?

You will need to provide upon drop off everything you would expect if your dogs was staying with family or friends including enough food for the duration of your dogs stay and any treats allowed, favourite toys and grooming equipment, any medication and of course your dog’s own bed. Collars and leads must be supplied.

 

My dog is not vaccinated out of choice or is Homeopathic treated, can they still be accepted to board?

If there is any medical reason or personal informed choice why your dog is not vaccinated please do make this known at the time of booking. The same can be said of Titre Testing in dogs. It is possible your dog can stay with either one of our non-dog owning carers where it will not be in direct contact with any other dogs other than any out walking (no more risk than if they were at home) or with any other carer with awareness and acceptance of your dog not being vaccinated. Please discuss with us by calling 0800 2300 266. More information on Homeopathic treatment can be found on the British Homeopathic website www.britishhomeopathic.org/ and Titre Testing on this Holidays4Dogs article https://www.holidays4dogs.co.uk/blog/titre-testing-vaccinations-dogs/

 

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